0800 088 6506

Privacy Policy

Effective date: 12/09/2025

This Privacy Policy explains how Your Septic Tank Solutions (“we”, “us”, or “our”) collects, uses and protects the personal information you provide when using our website www.septictanksolutions.uk or when contacting us about our septic tank installation and maintenance services.

1. Who We Are

Your Drainage Solutions Ltd is a company providing septic tank and treatment plant installation and maintenance services.

We are the “data controller” of the personal data you provide to us.

2. Information We Collect

We may collect and process the following information:

  • Contact details – name, email address, telephone number and postal address provided via contact forms.

  • Service information – property addresses where work is carried out and details of septic tanks/treatment plants.

  • Technical information – IP address, cookies, browser type, and other analytics data.

3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries.

  • Book and manage appointments.

  • Send quotations and invoices.

  • Provide marketing communications and newsletters (if you have opted in).

  • Analyse website usage and improve our services (including via Google Analytics and Facebook Pixel).

4. Sharing Your Information

We do not sell your personal data.
We may share limited personal data with trusted third-party service providers to help us run our business. This includes:

  • IT and hosting providers who store our data online or on secure servers.

  • Marketing and analytics providers such as Google, Facebook and Instagram, who process data on our behalf to deliver targeted advertising and measure its effectiveness.

These third parties only use your data as instructed by us and are bound by appropriate data protection agreements.

5. Where and How We Store Your Data

We store your data:

  • Digitally, using secure online systems.

  • Physically, on a secure hard drive/server.

We retain personal data only for as long as necessary to fulfil the purposes described above, or as required by law.

6. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

  • Request access to the personal data we hold about you.

  • Ask us to correct or update inaccurate information.

  • Request the deletion of your data when it is no longer necessary for us to keep it.

  • Object to certain types of processing (e.g. direct marketing).

To exercise your rights, please contact us at info@septictanksolutions.uk or 0800 088 6506. We do not currently offer an online portal for these requests.

7. Cookies and Analytics

Our website uses cookies and tracking technologies, including Google Analytics and Facebook Pixel, to understand how visitors use our site and to improve our marketing.

You can manage or disable cookies in your browser settings. For more information about cookies, visit www.allaboutcookies.org.

8. Children’s Data

Our services are not specifically directed at children, but our website is publicly accessible. We do not knowingly collect personal information from children.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be published on this page with an updated “Effective date”.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: